Proglo Shipping - Privacy Policy

1. Introduction

This Privacy Policy explains how Proglo LLC (“Proglo”, “we”, “us”, or “our”) collects, uses, and protects information when you use our website and platform (collectively, the “Services”). This Privacy Policy is incorporated into our Terms of Service.

2. Information We Collect

• Account information: your name, email address, business name, phone number, and address provided at sign-up or during onboarding.
• Shipment information: sender and recipient names, addresses, and contact details; package weight, dimensions, and contents; and tracking information for labels you create.
• Payment information: payment methods you provide are collected and stored by our payment processor, Stripe. Proglo does not store your full card or bank account numbers on its own systems. We retain records of your transactions, invoices, and account balance.
• Contact form information: your name, email address, phone number, company name, and estimated shipping volume when you submit our contact form.
• Usage information: information about how you interact with the Services, such as pages visited, features used, device and browser type, IP address, and error reports.

3. How We Use Your Information

We use the information we collect only for the following purposes:

• Providing the Services: creating and managing your account, generating shipping labels, tracking shipments, processing payments, and invoicing carrier adjustments as described in our Terms of Service.
• Analytics and product improvement: understanding how the Services are used so that we can fix problems, improve existing features, and develop new ones.
• Communication: responding to support requests and sending you important notices about your account or changes to our policies.
• Email updates and marketing: when you submit our contact form, we add your name, email address, and phone number to our mailing list so that we can follow up with you and send you news, product updates, and offers from Proglo. You can unsubscribe at any time as described in Section 9.

We do not use your information for any other purpose.

4. We Do Not Sell or Share Your Information

Proglo does not sell, rent, or trade your personal information, and we do not share it with third parties for their own marketing or advertising purposes. Your information is used only by Proglo for the purposes described in this Privacy Policy.

5. Service Providers

To operate the Services, certain information must be processed by trusted service providers acting on our behalf. These providers may only use your information to perform services for Proglo and may not use it for their own purposes. They include:

• Shipping carriers and label providers (such as UPS, USPS, FedEx, and our label services partners), which receive shipment information as necessary to create labels, deliver packages, and provide tracking.
• Payment processing (Stripe), which processes and stores your payment methods.
• Authentication (Clerk), which manages account sign-in.
• Hosting, database, and error monitoring providers, which store and run our platform and help us detect and fix errors.
• Analytics (such as Google Analytics), which helps us understand how the Services are used.
• Email delivery (Mailchimp), which stores our mailing list and sends our email updates on our behalf.
• Productivity tools (Google Workspace), which we use internally to receive contact form submissions and keep business records.
• Address autocomplete (Google Maps), which helps you enter accurate addresses.

We may also disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Proglo, our users, or others.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and collect usage analytics. You can control cookies through your browser settings, but disabling them may prevent parts of the Services from working.

7. Data Retention

We retain your information for as long as your account is active and as needed to provide the Services. After your account is closed, we may retain certain information as required to comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

You may review and update your account information at any time through your account settings. You may also request access to, or deletion of, your personal information by contacting us at the email below. Some information may need to be retained as described in Section 7.

You may unsubscribe from our email updates at any time by clicking the "unsubscribe" link in any marketing email or by contacting us. Unsubscribing does not affect important notices about your account, transactions, or changes to our policies.

10. Children's Privacy

The Services are not intended for anyone under 18 years of age, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the "Last Updated" date. Continued use of the Services after changes become effective constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@progloshipping.com.